Virginia

Jennifer currently serves as the Interim Chief Operating Officer for Emergency Services Consulting (ESCI). She brings over 20 years of experience to the ESCI team developing and directing testing and training programs for public safety departments throughout the United States. She has developed hundreds of valid, defensible public safety exams to assess all ranks within the fire service from firefighter to Fire Chief.

Flaig holds a Master’s Degree in Industrial and Organizational Psychology. Her areas of expertise include job analysis, test validation, test administration, candidate development, diversity training, performance evaluation, supervisory/ leadership training, and organizational assessment. In her role as Director, her responsibilities include new business development, employee development, budgeting, and the coordination, delegation, and implementation of all client programs.

Flaig has designed a public safety test preparation book, supervisory training programs, and leadership training programs. She has also developed and implemented innovative testing approaches that minimize group differences (adverse impact), as well as innovative scoring procedures designed to increase assessor consistency and test reliability. Additionally, Flaig is an adjunct professor at George Washington University in Arlington, VA, and the current President-elect for the Personnel Testing Council of Metropolitan Washington (PTC-MW).

Montana

Dustin Tetrault brings more than two decades of experience in fire and emergency services, emergency management, community risk reduction, and strategic planning. Prior to joining ESCI, he served as Fire Chief of a rapidly growing all-hazards fire department in Big Sky, Montana, where he led initiatives focused on strategic planning, organizational development, operational excellence, community resilience, and data-informed decision-making.

Throughout his career, Dustin has served as a firefighter, paramedic, fire marshal, emergency manager, and executive fire service leader. Dustin has also served on wildfire incident management teams as a Planning Section Chief and Task Force Leader, supporting complex incident management and operational planning efforts. He has worked with local governments, fire departments, healthcare organizations, and regional stakeholders to address complex challenges related to growth, governance, risk management, and service delivery. As a fire chief and consultant, he has led strategic planning, organizational change, wildfire protection plans, and service delivery initiatives in rapidly evolving communities facing increasingly complex risks and operational demands.

His expertise includes strategic and master planning, organizational assessments, stakeholder engagement, community risk reduction, wildfire resilience, emergency management, accreditation and credentialing, capital planning, GIS-based analytics, and performance measurement. In addition to his professional experience, Dustin serves on a healthcare board of directors and has contributed to state and national initiatives through service on the Montana State Fire Chiefs Association Board of Directors, the Montana State Wildfire Policy Committee, and an NFPA CWMS certification advisory group. He is a credentialed Chief Fire Officer (CFO) through the Center for Public Safety Excellence and holds a Bachelor of Science in Public Safety Administration and a Master of Public Administration and Policy.

Known for his collaborative leadership style and practical approach to problem-solving, Dustin is passionate about helping organizations build resilient, sustainable, and high-performing emergency service systems that meet the evolving needs of their communities.