Effectively managing a fire, EMS, or a law enforcement agency presents complex challenges, not the least of which is conducting your business in a way that represents the needs and expectations of your community while being efficient and cost-effective. 

Your department can benefit from a third-party evaluation in many areas, including a review of current operations and service delivery, a complete staffing analysis, and the feasibility of shared service delivery through merger or consolidation. 

The bottom line is that your community expects that you are managing how best to protect lives and ensure public safety, while also being good stewards of their tax dollars. 

Cultural Assessments  

ESCI brings full-time industrial/organizational psychology professionals together with seasoned public safety experts to provide comprehensive cultural assessments for law enforcement and fire service organizations. Through in-person facilitation, policy and practice review, and organizational assessment, ESCI can provide actionable recommendations for improving culture, inclusion, and workforce experience. 

Agency Evaluation 

An Agency Evaluation assesses where a fire or EMS agency is currently. The project takes a “snapshot in time” of the study organization, reviewing its configuration, programs, service delivery and response performance, and compares the conditions found to applicable standards, best practices, and the experience of ESCI consultants. 

Staffing Analysis 

Organizational Staffing studies evaluate administrative, operational, and support roles against applicable benchmarks where available. ESCI’s Staffing Analysis studies can be performed for volunteer, career, part-paid, and combination systems. The process focuses specifically on identifying the human resources needed to provide support to fire, law enforcement, and emergency medical services. 

Cooperative Services 

The study identifies the many different strategies that are available to fire departments when considering consolidation of services. This begins with a do-nothing approach and ends with complete unification of the organizations into what is, essentially, a new emergency service provider. The feasibility of each option is analyzed and recommendations are provided regarding next steps. 

Performance Dashboards 

The ESCI Performance Dashboard is a customized web-based application presenting information and metrics that allow frontline staff, decision-makers, and policymakers alike to understand department performance over time. 

Using data from the department’s records management system, the dashboard can show near-real-time analytics through several application tabs. 

Financial Evaluations 

ESCI uses public safety and local government financial experts to assist agencies in financial decision-making regarding consolidations, dynamics in revenue, deployment and service changes, and more. ESCI tailors financial evaluations to individual agency needs through detailed discussions. Because every organization is unique, ESCI works to meet the unique characteristics. 

Benefits:

• • Access to publicly solicited contracts
  • No cost to members
  • No purchasing obligations
  • Individual discount programs
  • In-house customer service