CP3 Webinar: Assessing and Addressing Performance Issues

The IAFC and ESCI, the consulting arm of the IAFC, are presenting the seventh in a series of webinars exploring how fire service leaders can best address personnel-management challenges in fire departments today. Cassi Fields, PhD., Vice President of ESCI's Human Capital Division will describe a data-driven method to identify the cause of a perpetual problem-employee's behavior and how to begin to correct it, even if it has gone on for a very long time.

Participants learned to:

    • How to collect employee data
    • How to utilize data to identify performance drivers
    • How to correct the employee drivers
    • How to assess an employee's performance that has streamlined at the same level (below exceptions, meets expectations and exceeds expectations)
Dr. Cassi Fields, ESCI Vice President

CP3 Webinar: Implicit Bias

Cassi Fields, PhD., vice president of ESCI Human Capital Division and Chief Kerr will discuss the meaning of implicit bias and how bias materializes in on-the-job behavior. This webinar will discuss the methods to manage internal bias and bias in the workplace.

Participants learned to:

    • Why bias exists and how it emerges.
    • To recognize and manage bias so that your personnel achieve better outcomes.
    • How to reward those who consciously manage internal and external bias.
Rhoda Mae Kerr, Fire Chief, Fort Lauderdale, Florida
Hosted by Dr. Cassi Fields, ESCI Vice President

CP3 Webinar: Performance Evaluation Hell

Looking to fix your performance evaluation system?

Join Cassi Fields, PhD., vice president of ESCI Human Capital Division for Performance Evaluation Hell. Dr. Fields will be joined by Fire Chief John Oates, East Hartford, Connecticut to discuss why we use evaluations, why they fail and how to fix them.

Participants learned to:

CP3 Webinar: Interviewing for the Fire/Rescue PositionsPlagued with Problems

The IAFC and ESCI, the consulting arm of the IAFC, presented the fourth in a series of webinars exploring how fire service leaders can best address personnel-management challenges in fire departments today. Hosted by Dr. Cassi Fields, PhD., vice president of ESCI Human Capital Division, Interviewing for Fire/Rescue Positions—Plagued with Problems, discussed interviewing with Ms. Jennifer Flaig to discover the pitfalls and to learn how to best construct interviews to help F/R leaders select the best people for all positions in your Department. Presenter discussed the many types of interview questions, variations of panels scoring interviews and multiple methods to enhance the defensibility, practicality and validity of these interviews.

Jennifer Flaig, Director, ESCI Human Capital Division

Participants learned to:

    • Identify interview pitfalls
    • Identify methods to create valid and consistent interviews
    • Select the right panelists and train them correctly

CP3 Webinar: Gender to Gender in F/RWhere's the Line? Sexual Harassment in the Workplace

The IAFC and ESCI, the consulting arm of the IAFC presented the second in a series of webinars exploring how fire service leaders can best address personnel-management challenges in fire departments today.

Hosted by Cassi L. Fields, PhD., vice president of ESCI Human Capital Division, Sexual Harassment in the Workplace, discussed victims, bystanders, and leadership's role in creating an environment free of harassment. The presenter collaborated on common on-the-job occurrences and how to best handle them.

Randy Langsam, CEO, RSL Employee Compliance

Additional Materials:
Sexual Harassment Best Practices

Participants learned to:

    • Identify F/R situations where sexual harassment may occur
    • Identify how victims and bystanders should react
    • Identify how to create an environment that inhibits and prohibits sexual harassment

CP3 Webinar: Inclusive Leadership

Hosted by Dr. Cassi L. Fields, PhD., vice president of ESCI Human Capital Division, Inclusive Leadership addressed how fire departments can move strategically toward becoming inclusive organizations.

Sheldon Gilbert, CEO, ESCI
Trisha Wolford, Fire Chief, Anne Arundel County (Maryland) Fire Department
Jo-Ann Lorber, Assistant Chief, Ft. Lauderdale (Florida) Fire Department

Participants will learn:

    • Practical methods to move your organization toward more inclusivity
    • Identifying barriers to inclusivity at the macro (policies, leadership) and micro level (individual member exclusion)
    • Practical methods to eliminate inclusivity barriers or outright exclusionary practices

CP3: Taking Command of Persistent People Problems

This session will explore:

    • Persistent people problems we all face
    • Multiple causes of people problems
    • Practical solutions to actual people problems facing webinar participants

By sharing stories and discussing best practices, every participant learned practical solutions to resolve and prevent persistent people problems.

Schedule of Current Webinar Series

April 30:  The Persistent People Problems Never End and I am Tired of Them!

May 28:  Becoming an Inclusive Department. Dr. Fields is the main speaker.  Hi-Ann Lorber, FC Trisha Wilford, and a few other fire chiefs to join in.

June 25:  Gender to Gender in F/R:  Where’s the Line?  Guest Speaker:  Randy Langsam, Licensed Healthcare Risk Manager, RSL Healthcare Consulting.

    • Uncomfortable situations and fitting in
    • Can we touch?
    • How harassment is concealed from others in F/R
    • Changing the culture

July 30:  Interviewing Applicants for Firefighter-Paramedic to Chief – Plagued with Problems

iCHIEFS Podcast: Episode 6

Rescuing the Rescuers: A Holistic Approach to Physical and Emotional Wellness

First responders focus is on rescuing others, but who is rescuing our rescuers?  In this episode, Retired Assistant Chief Todd LeDuc, Broward County Sheriff's Office (Florida) and Chief of Fire and Emergency Services Dan Kerrigan, Upper Providence Township, Montgomery County (Pennsylvania) discuss a holistic approach to improving physical and emotional wellness of our first responders. Topics covered include:

    • Best practices for fire departments regarding physicals.
    • Regarding NFPA 1582 are there things missing that should be done.
    • How to develop “buy in” from firefighters to do better medical surveillance.
    • What fire chiefs need to know about functional fitness.
    • Steps and best practices that everyone can be doing.

Resources referenced on the podcast:

iCHIEFS Podcast: Episode 5

Creating Value and Opportunity Through Community Risk Reduction

The process of assessing risk, matching it with strategic resources, and measuring outcomes, is a key expectation of the modern day fire service executive. Chief Michael O'Brian, Brighton Fire Area Authority (Michigan) and Retired Deputy Chief Mike Cox, Henrico County (Virginia) discuss the elements and value of a comprehensive community risk reduction program and the opportunities it can create.

Issues and topics to be addressed:

    • Differences between CRR and traditional fire prevention
    • What's on the CRR horizon and how fire chiefs can prepare
    • Using GIS to align strategic resources and improve outcomes
    • Success stories of departments integrating GIS and risk reduction
    • Low-cost analytic tools for departments with limited resource

iCHIEFS Podcast: Episode 4

The New EFO Program: What You Need to Know

Ready to pursue your Executive Fire Officer (EFO) certification? Tonya Hoover, Superintendent at the National Fire Academy, discusses the big changes coming to the EFO program in early 2020. Changes include:

    • Residential courses and blended online learning from home or work.
    • Program shortened from 4 years to 24 months.
    • Cohort learning that allows for groups of students to take EFO classes together.
    • Completion of a graduate-level thesis as opposed to four Applied Research Projects.

You'll also hear from Deputy Chief William Hyde, Rogers (Arkansas) and IAFC EFO Section Vice Chair, who shares how these changes benefit chief officers both personally and also their departments.

iCHIEFS Podcast: Episode 3

The 100 Day Plan: Succeeding as a new Fire Chief

Your first 100 days as fire chief are a critical time to make a positive impression and to lay a meaningful foundation for the future.  Having a 100-day plan before you take over is the first step to being successful.

Fire Chiefs John Butler, Fairfax County (Virginia) and Al Yancey, Jr., Minooka (Illinois) Fire Protection District share their personal experiences and resources available to help for new chiefs successfully navigate the first 100 days.  Topics to be addressed:

    • Identifying and aligning political, administrative and operational expectations
    • Making sure your first impression is a foundational building block for the future
    • Laying the ground work for a sustainable and enhanced vision for the organization
    • Understanding the acceleration of change and ensuring things can be absorbed
    • Dealing with cultural challenges within the organization

Chief Yancey also previews, You're the Fire Chief; Now What?—Guidance for New & Interim Chiefs, a new guide for new chiefs taking the reins of an entire organization which approaches the transition in a format of incident command and the first-100-days method.  The guide will be released August 8 at Fire-Rescue International in Atlanta.

iCHIEFS Podcast: Episode 2

The path to becoming fire chief is often challenging and unpredictable. With that in mind, how can you best prepare to become a five-bugle chief?

Join co-hosts Tom Jenkins, Rogers, Arkansas Fire Chief and 20172018 IAFC President, and Sheldon Gilbert, ESCI Chief Executive Officer, for episode two of iCHIEFS. Special guests include Anne Arundel County (Maryland) Fire Chief Trisha Wolford and Prince William County (Virginia) Chief (Retired) Mary Beth Michos, who will share their experiences and address key elements of preparation, including:

    • Formal education/training
    • Political and policy development skills and experience
    • Public speaking and communication
    • Work history and reputation
    • Teachable potential, succession planning, and job shadowing participation

Chief Michos also discusses the IAFC's Fire Service Executive Development Institute (FSEDI), a program which prepares aspiring chiefs to apply for and go through promotion and chief position processes.

Look out for the next podcast episode in August: Succeeding in Your First 100 Days as Fire Chief.

iCHIEFS Podcast: Episode 1

The IAFC is pleased to announce the launch of the new iCHIEFS Podcasts. Each month co-hosts Tom Jenkins, Rogers, Arkansas Fire Chief and 2017-2018 IAFC president, and Sheldon Gilbert, ESCI's Chief Executive Officer, will discuss hot-button issues with leaders in the fire and emergency service.

Episode 1 explores reducing cancer risk for firefighters in conjunction with Safety Stand Down Week, June 16-22. On the podcast, Chief Nathan Trauernicht, University of California-Davis, and Chief Louie Bright (Ret.), Dallas Fire-Rescue share their experiences addressing firefighter cancer and strategies they employed to reduce risk and discuss Safety Stand Down Week, June 16-22.

Upcoming podcast topics include The Gold Standard: Preparing to be Chief and Succeeding in Your First 100 Days as Chief.

"I am very excited about the launch of iCHIEFS Podcasts," said Chief Dan Eggleston, IAFC president and chairman of the board. "These podcasts will provide forward-thinking leadership that recognizes and responds to emerging trends and opportunities which is an important component of the IAFC's mission. I know co-hosts Jenkins and Gilbert will do a terrific job and I thank them for taking on this challenge."