“We engaged ESCI to prepare my department for our first PPC review under the new ISO schedule, and to analyze available real estate for an additional fire station. The ESCI representative was professional, thorough, and responsive. The ESCI report was presented to City Administration with all questions answered. The IAFC Member discount was an added bonus! We highly recommend ESCI services."
Fire Chief (Ret), Washington Volunteer Fire Company
“ESCI conducted a comprehensive study of emergency medical services. The work the ESCI Team [completed] positioned Catawba County to make considerable progress in achieving our Board of Commissioners’ goal to provide ‘Right Care, Right Place, and Right Time’ emergency medical services to our community. I believe the considerable time ESCI took up front to listen and clearly understand our project needs from county management, staff, and elected official perspectives resulted in a quality analysis of emergency service levels, policies, and operational protocols that will improve services.
Our engagement with ESCI concluded in September 2018, and a few months later we have already implemented many recommendations, several of which were informed by industry best practice and peer research. We are very pleased with the return on investment from this project in that we have seen improvements in staff morale due to workload, pay, and safety enhancements, and service improvement in terms of quality care and response times. Ultimately, we now have the confidence to know we have the data and research to adjust services as our community dynamics change to meet our ‘Right Care, Right Place, and Right Time’ goal.
Given the opportunity, we would use ESCI again."
Dewey Harris, III
Assistant County Manager
"In 2015 Sandoval County contracted with Emergency Services Consulting International (ESCI) to conduct a master plan for our fire department. The ESCI consultants were well received by our department and quickly gained the trust of our personnel. I appreciated the in depth knowledge of the ESCI consultants and their ability to learn our fire department. Our experience with ESCI was great and they were able to produce an effective and practical master plan that has been adopted by our county commission."
Sandoval County Fire Chief
KOAT TV News Story - Rural New Mexico Fire Department Needs Volunteers
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"KCFD has utilized ESCI as our consultants on several high profile, intricate, and mission critical planning projects, including both original strategic plan and strategic plan for integration of EMS; for our original deployment analyses (which specifically included station locations); for our communications center consolidation; and now for our revised strategic plan, standards of coverage (which includes station locations), and accreditation prep. Our experience with them has been uniformly exceptional. Products have been delivered on time and on budget; quality has reliably exceeded SoW specifications. We depend upon ESCI when we have critical decisions at hand and both the process of planning and the precision of data and analysis must be impeccable. Our continued relationship across more than a decade is clear testament to our assessment of their capability, consistency, and delivery."
Richard Gist, Principal Assistant to the Director
Kansas City, MO
"The time and effort ESCI has spent working with the OCFA and its staff in conducting an organizational review, facilitating our strategic planning processes, developing a deployment plan, and SOC document have set the stage for some amazing things to happen within the Authority. ESCI's ability to understand the hugely complex nature of our service area, and what it takes to "cover the dirt" was critical. The same complexities, although ambiguous at times, exist within our political environment, with our cities, labor groups, and other internal and external stakeholders. The end results were collaborative processes that worked and will make a difference within the Orange County Fire Authority."
Chip Prather, Fire Chief (Retired)
Orange County, CA
"After three attempts to recruit a Fire Chief for McKenzie Fire & Rescue, I ask the Board of Directors to hire a professional company to do the hiring process. I was relieved when ESCI was awarded the contract because of their past performance and high quality of people working for them. I would like to report that I was impressed with your personnel and they exceeded my expectations.
The chief that we hired at your recommendation was a very “Good Fit” for our combination department and is working out very well. All phases of the process; recruitment, selection, testing and background checks were handled by your personnel in a confidential and very professional manner. I would highly recommend ESCI and would like to especially thank Jerry Freshour and Bill Linhart for the high quality professional job that they did for McKenzie Fire & Rescue."
Dana Burwell – Interim Chief
McKenzie Fire & Rescue
Dana Burwell – Battalion Chief
Springfield Fire and Life Safety
"ESCI conducted a thorough review of our organization. The team was most professional in responding to the various needs of the city. The assessment has been well received by the elected officials, management, employees, and the public. "
Mary Ann Hinshaw, Deputy City Manager
City of Wilmington, NC
"I found working with the team from ESCI to be a very rewarding and positive experience. The Master Plan final report and presentation were professional, easy to follow, and extremely thorough. I would highly recommend ESCI."
Bill Mund, Chief
St Cloud Fire Department, MN
"ESCI's consultants represented the highest level of professional services and, although by its nature a complex study, your report was capably presented and well understood by the Town Council. In nearly 40 years of local government experience I have rarely worked with consulting firms who meshed so well with Town staff and worked with them side by side."
Thomas M. Martinsen, Town Manager
Town of Paradise Valley, AZ
"ESCI made a very complex and comprehensive planning process enjoyable and rewarding. The end product was a strategic plan which our department uses on a daily basis and it shows our community we have a plan for their future safety."
Gary Faucett , Fire Chief
Lake Stevens Fire Department, WA
"ESCI produced a quality product and was able to present it in a polished and professional manner."
Allen Blocker, Operations Chief
Clay County, FL
"Fire District #1, now part of the East County Fire & Rescue, utilized the services of ESCI three years ago when seeking candidates for our Fire Chief’s position."
All aspects of the search including the advertising, analysis of applications, comprehensive assessment of candidates and the selection of finalist were very professional. The result was the hiring of an exceptional Fire Chief.
"At this time the only executive search group our fire district would consider using is ESCI."
George Hoober, Commissioner
Clark County, WA
"I wanted to get back to you concerning the team of professionals utilized by ESCI in the completion of the Westminster Fire Department Master Plan. The document looks great and the presentation by ESCI team before the City Council went very well. It was a pleasure working with ESCI team members who demonstrated their expertise throughout the project. I will certainly refer your firm to other fire departments."
Jim Cloud, Fire Chief