ESCI has published a distinguished group of books designed to assist the fire service professional meet the challenges and demands of the dynamic emergency service arena. A very popular publication is “Recruiting, Training and Maintaining Volunteer Firefighters”. Also available is the DVD “Where Do We Go From Here.”

To order these and other titles by Jack Snook, contact Jones and Bartlett Publishers, Inc. at 1-800-832-0034.

ESCI is known  for its first class motivational and workshop presentations that cover a wide range of audiences.


Managing the New Reality

This session is designed to assist managers, supervisors, and staff in coping with the challenges of the current environment.  ESCI will share innovative, but proven concepts, principles, and techniques that will not only be informative and useful, but also entertaining.  He will discuss what happened to create the current operating environment, including structural deficit issues; tools for your toolbox; innovation and consequences if we don’t change. Also included in the discussion will be quality issues and customer service, the human elements of being successful, the changing environment, and dealing with change.  Don’t miss this opportunity to learn and participate as we take a hard look at what is driving the New Reality.


Making the Pieces Fit Through Cooperative Efforts

As public funds diminish and competition and demands for existing local tax dollars increase many emergency services organizations are looking at alternatives. In many cases a viable option is to engage in cooperative service with neighboring jurisdictions. This dynamic and Informative presentation will use case studies and a broad set of proven tools to assist individuals and agencies in answering questions such as: Why cooperative service? What are the options? What are the short and long-term benefits? What are the risks? Where would savings most likely occur? Are the savings significant?  And will the efforts provide enhanced services, capabilities and safety for your communities and personnel.


Facing Forward – Moving On

Chief Jack Snook has spent years studying and working with people and their responses to extreme adversity, life and death situations, and coping with a significant event that either moved them in a positive direction or left them lost and struggling to cope or survive. He will talk candidly about the importance of “resilience” and how it can make or break an individual or organization’s spirit.


Public Private Partnerships:  Oil and Water or the Secret to Success?

Public Private partnerships offer complex and compelling opportunities for today’s fire service.  Significant benefit and risk can be realized through the service enhancements and innovation these partnerships can provide.  As a public safety leader, it is important to move beyond seeing potential to structuring partnerships that protect your interests while increasing efficiency and capabilities that provide a measurable benefit to the communities you serve.

Today’s public safety agency finds itself in a new world with challenges and opportunities not seen before.  New realities including “outcome based” performance metrics, the Patient Protection and Affordable Care Act, Accountable Care Organizations, Community Paramedicine and other public/private opportunities leave public safety providers at a crossroads on how it will deal with these emerging themes and opportunities.

Through presented case studies and personal experience, Jack Snook and Sheldon Gilbert will look at the leadership, innovation and partnership elements necessary for successful public private partnerships.  Picking the right service with the right partner at the right time will determine your success or failure.  Don’t leave it to chance.  Have all the best information you can!


Moving Forward or Falling Back: Planning for your Agency’s Future

ESCI’s presentation “Moving Forward or Falling Back: Planning for your agency’s Future” takes an in depth look at the changes that face today’s public safety agencies and the importance of planning for the future. Areas discussed include long range master planning, organizational strategic planning as well as how public safety agencies may pursue shared service delivery thorough cooperative efforts including merger, consolidation and other forms of collaboration.


Managing Contracts, Metrics and Measuring Performance and Outcomes

In “Managing Contracts, Metrics and Measuring Performance for your Agency, representatives from Emergency Services Consulting International (ESCI) discuss the importance of assuring that your agency is receiving the most appropriate levels of service from fire, EMS and other contract service providers. The presentation addresses developing effective contracts and contractor relationships, establishing performance standards and measurable metrics, along with how to monitor and measure performance and outcomes utilizing the identified tools.


Situational Awareness: It’s Not Just for the Fireground Anymore

Situational Awareness is the ability to scan the environment and sense danger, challenges and opportunities, while maintaining the ability to conduct normal activities.  In this session, we discuss how a low concentration of situational awareness, in all aspects of the fire service, can lead to poor decision making and very undesirable, or even legal, consequences.


Behavioral Documentation

This session concentrates on the value of behavioral documentation and how it can be of big assistance in helping a supervisor get the most out of his or her subordinates.  We discuss why it is important to document performance, the internal biases supervisors must be aware of when observing and documenting performance, and how understanding those biases can make the documentation more beneficial.  This will also include a discussion about how to write behavioral documentation in a way that will give a supervisor support for performance appraisal ratings, discipline, and positive reinforcement, as well as giving them the best chance to get the performance desired from their subordinates.


Inclusive Leadership/Implicit Bias

This discussion involves how leaders can recognize and identify the implicit and explicit biases within themselves that may prevent them from assessing their personnel in an accurate way.  A pitfall of these biases is that they may prevent leaders from including people who are different than themselves from appropriate inclusion in work activities and career development.  All people have unique biases that come from their individual surroundings and upbringing from the day they were born.  We will show how to identify personal biases and remove them from your personnel assessments using a method we call Directed Thought.


Fire-Rescue Executive Recruitment and Selection

Fire-Rescue executive recruitment and selection, which includes finding the right fit in command staff personnel, must be based upon the most important competencies an executive needs in any specific jurisdiction.  What this means is that a generic, one-size-fits-all process that includes non-focused advertising, recruitment assessments and interviews will not be an effective way to find the best person for your organization.  In order to obtain a highly qualified fire-rescue executive that is committed to your organization, and is an innovative, great leader that serves the community, there are some key measures that must be included in the process.  Our session will describe how measuring the right competencies and conducting the right past-performance check will make for the most effective recruitment.


Succession Planning

Many organizations find themselves without future leaders because they did not envision events such as high levels of turnover and very young employees being promoted at a very fast rate.  In order to leave your organization better than it was when you got there, you must plan for your departure.  We will discuss the tools you need to create a comprehensive succession plan. Some elements include assignment rotation, soft skills training, and exposure to tasks and relationships that normally occur at higher ranks.


Data-Driven Deployment: A Wicked Problem You Can Solve

For a copy of the Data-Driven Deployment: A Wicked Problem You Can Solve PowerPoint presentation, please select the link below.

FRI Wicked Problems PowerPoint Presentation