How Does Your Fire Department Compare? A Critical Service Delivery Assessment Tool for Fire Departments

Benchmarking: A critical service delivery assessment tool for fire departments

Municipal officials, administrators, and fire chiefs need to know how their fire department compares to their peers. Now, Emergency Service Consulting International (ESCI), the consulting arm of the International Fire Chiefs Association (IAFC), teams with ISO to produce peer-review benchmark analyses. The ESCI Community Fire Service Review is a benchmarking report that draws from the ISO national database of nearly 50,000 fire jurisdictions to compare peer groups of like fire departments based on:

  • Location
  • Community population
  • Number of commercial versus residential properties
  • Types of services provided
  • Up to 32 additional benchmarking points of analysis

The importance of Benchmarking Reports

Benchmarking is essential in measuring a fire department’s ability to delivery services to the community. Comparing to other departments of similar size and responsibility can help inform:

  • Strategic planning
  • Budget requests
  • Staffing decisions
  • Equipment purchases
  • Training needs
  • Community risk reduction programing

Communities attempting to benchmark on their own can get bogged down in data collection and determining the standards to compare among peer groups—consuming valuable time and limited resources. ISO solves these issues. ISO has more than 40 years of experience performing field surveys to collect key performance indicators, quantify community benefits, analyze communities fire service investments, determine prevention effectiveness, and provide other assessments and data points.

The ESCI Community Fire Service Review provides a detailed analysis of the ISO data, comparing your fire department against comparable peers. You can receive a stand-alone report or the benchmarking analysis may be included as an element of ESCI’s established products, which include Long Range Master Plans, Agency Evaluations, Cooperative Efforts Feasibility Studies, and Standards of Cover.

Click Here for an Example Report