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Emergency Services and Communication Center Evaluation

ESCI provides an impartial organizational audit detailing an agency’s capabilities, limitations, support programs, and services. The report serves as a valuable administrative tool for executives and managers and is useful for a number of other planning and review purposes. This consultation assists an organization with such activities as preparation for the planning process, accreditation, ISO grading, cooperative services, compliance with mandates, and capital improvement and replacement strategies.

The evaluation process is very flexible. When used in its entirety, the program is broad in scope encompassing the entire organization. Each audit component may be included, deleted, or customized as required. The program includes:

  • The evaluation of current programs
  • The planning process
  • Department goals and objectives
  • Apparatus and station procurement and location
  • Policies, procedures, and rules
  • Capital improvement programs
  • Organization and management
  • Officer development (police)
  • Compliance with laws and regulations
  • Community development
  • Staffing trends and alternatives
  • Strategies for recruiting, training, and maintaining members/employees
  • Wage and benefits analysis and recommendations
  • Risk analysis, management, and loss control programs
  • Property, facility, and vehicle evaluations
  • Vehicle and portable equipment maintenance
  • Emergency and non-emergency procedures and operations
  • Health and safety program
  • Interfacing with neighboring jurisdictions
  • Specific trouble-shooting as requested

As with all ESCI services the approach to an organizational evaluation is designed to be non-threatening, unbiased, and progressive; thus ensuring that your organization and community receive the highest quality service at a reasonable cost.

Knowing the strengths and weaknesses of an organization yields a distinct advantage to emergency service managers and executives. The Emergency Services Evaluation offers customized options and solutions to complex organizational problems.